Frequently Asked Questions

Benefits of Buying from Aalto.com

Frequently Asked Questions

Easy Exchange/Return Policy

If a product does not meet you expectations, simply return it to us within 30 days for a full refund. All holiday gift returns and exchanges are accepted through January 20th, 2010. Please see our Return Policy for all qualifying details.

Gift Wrapping – only $5.95

We're happy to wrap your gift for you. Simply check the 'gift wrap' box on the checkout page and select from the list of gift wrap available.

Free Handwritten Gift Cards

There is a field available on the checkout page for you to type a message and one of our associates will hand write that message on a card and include it with your gift.

Gift Receipt Option

A gift receipts makes it easy for recipients to return their items, while not displaying any prices. Just check the box for a gift receipt on the checkout page and we will include it with the package.

Low Price Guarantee

For added peace of mind, we offer a Low Price Guarantee. Aalto.com will match identical, new products from authorized retailers. Please read the Low Price Guarantee Policy for details.

Huge Selection of Unique Gifts

Aalto.com offers one of the widest selections of Finnish design products online. We offer hundreds of the newest and classic products from top Finnish design houses Marimekko, Iittala, Aarikka, Kalevala and Tonfisk, just to name a few.

1,000's of Happy Customers

See what some of our customers have had to say about the superior quality and service we provide on our Customer Comments page.

Avoid Crowds

Our store is open 24 hours a day, 7 days a week, so you can shop when it's convenient for you. There's no need to battle crowds during traditional store hours just to get to a retailer and find what you're shopping for not in stock. Browse through out many items and categories without leaving your home or office!

Save Time

Time is very precious these days as we never seem to have enough. Our site allows you to easily navigate and utilize our search tool to quickly find exactly what you're shopping for.

Save Gas

With the rising cost of fuel prices, we offer affordable shipping prices that save you time and money so you don't need to travel to the brick and mortar stores.

Secure Online Shopping

Aalto.com is hosted by Yahoo!. Yahoo! implements many security measures to ensure your information is protected and 100% secure when ordering with us. Read more about our secure shopping information.

Gifts are Guaranteed to arrive in Perfect Condition

We offer either a replacement or refund should the small chance of your product arrives damaged or is defective.

When will my product arrive?

We try to ship all orders within one business day.

For customers in the U.S., transit time can add one to seven days depending on your distance from Minnesota. In most cases, you can expect to receive your order in less than a week. Please check our Shipping Information page for delivery times to your location.

Customers outside the U.S. should refer to the Shipping Information page for more information.

While we carry a large inventory, there are occasions when an item is out of stock and it must be back ordered from the manufacturer. If that does occur, we will notify you by email within one business day and allow you to cancel or change your order.

What if the item is damaged or not as described?

This rarely occurs as all shipments are double-boxed for protection. However, all shipments are insured just in case. Should an item arrive damaged or defective, contact us immediately for replacement instructions.

How much is shipping?

Ground shipping in the U.S. (48) is free for orders over $75 and only $6.95 for orders under $75.

Shipping costs elsewhere are based on the weight of your order. At checkout, the weight will be used to calculate the shipping and handling charge. Please see the Shipping Information page for more details. You can also simply add your desired items to your cart, enter your shipping destination and use the shipping calculator at checkout to show you the shipping cost.

Are your prices in U.S. Dollars?

Yes. All prices on the Aalto.com website, shopping cart and invoices are in U.S. Dollars. The conversion to your currency will be made automatically at the time your credit card or PayPal payment is processed by your credit card company. To estimate your cost in another currency, try an internet search using the term "currency converter" for a calculation conversion site.

How do I return or exchange my purchase?

First review our Return Policy and then simply ship items back to:

Aalto.com
ATTN: Returns/Exchanges
160 Glenwood Ave
Ste 1
Minneapolis, MN 55405

Is ordering secure?

Aalto.com is hosted by Yahoo!. Yahoo! implements many security measures to ensure your information is protected and 100% secure when ordering with us. Read more about our secure shopping information.

What happens if I'm not home when the package arrives?

The carrier will follow their best practices if no one is at home at time of delivery. The delivery person may choose to leave the package at your door or with a neighbor. A notice of missed delivery will be left if the carrier

would like you

to contact them to reschedule the delivery.

Can I ship directly to the gift recipient?

Yes, our checkout page makes it easy to enter in a separate billing and shipping name and address.

How can I track my gift shipment?

After submitting an order, a confirmation email will be sent to you with the corresponding shipment tracking information. Most domestic items are sent via UPS and international orders through United States Postal Service (USPS). Depending on the shipping service you select, live tracking information may or may not be available.

Track your UPS shipments or Track your USPS shipments